Refund policy

Our commitment

We want you to love your artwork! However if you are not completely satisfied with your purchase we accept returns upto 14 days after receiving. which means you have 14 days after receiving the goods to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need any paperwork returning back inside the box so we can identify the return order.

To start a return, you can contact us at Ascensiondigitalfineart@gmail.com. Please note that returns will need to be sent to the following address: 58 Haw Lane, Yeadon, Leeds, LS197XG.

You can always contact us for any return question at Ascensiondigitalfineart@gmail.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and issue the refund too. We do not currently offer any exchanges.